At Beta24, your safety is our top priority. We are committed to providing a reliable and secure platform that connects you with a trusted Beta Personal Assistant who can assist you with various tasks, such as driving, delivering groceries, or other errands. This Consumer Safety Policy outlines the measures we take to ensure your safety and the expectations we have for both Beta Personal Assistant and users.
STATUS:Active & Binding
GOVERNED BY:Laws of India
LAST UPDATED:January 2025 • Active
JURISDICTION:Indore, MP
1. Beta Assistants' Screening and Verification
CLAUSE 01
All Beta Personal Assistants undergo a thorough background check, including identity verification, driving history (if applicable), and criminal record checks.
Police verification is a mandatory prerequisite and shall be duly completed at the time of Beta24 Personal Assistant account creation and onboarding. No Personal Assistant shall be activated on the platform without successful completion and validation of such verification, in accordance with applicable laws and Beta24's internal compliance policies.
Beta Personal Assistants must submit valid government-issued ID, vehicle documents and driving licence (if providing transport services).
Beta Personal Assistants are required to complete safety training before being approved on the platform.
2. Real-Time Tracking
CLAUSE 02
All Beta24 ride and errands are tracked in real time through the app.
Users can share live locations with a trusted contact during a ride or task.
3. Users' and Beta Assistants' Ratings
CLAUSE 03
After every completed task, both users and Beta Personal Assistants are encouraged to rate each other and leave feedback.
Beta Personal Assistants with consistently low ratings or complaints are investigated and may be removed from the platform.
5. Task Safety Guidelines
CLAUSE 04
Users must clearly describe the task, ensuring it is lawful and safe.
Beta Personal Assistants have the right to refuse any task that feels unsafe, illegal, or beyond their capacity.
6. Cashless Transactions
CLAUSE 05
All payments are processed through secure, cashless methods within the app to reduce risk.
Tips can also be given digitally if the user wishes to do so.
7. Data Privacy
CLAUSE 06
All personal and location data is protected with end-to-end encryption.
Beta24 does not share your information with third parties without your consent.
8. Zero Tolerance Policy
CLAUSE 07
Beta24 maintains a zero-tolerance policy toward harassment, abuse, or illegal behaviour by either party.
Any reports of such behaviour will be investigated promptly and may lead to suspension or permanent ban.
9. Support
CLAUSE 08
Our customer support team is available 24/7 through chat, email, or phone to address safety concerns or report issues.
