Refund and Cancellation Policy

At Beta24 (“we”, “us”, “ours”), customer satisfaction is our top priority. While we strive to provide the best delivery services, we understand that some situations may need refunds or cancellations. We encourage you to read this policy carefully to learn about your rights regarding the refund and cancellation policies. By accessing our platform, you acknowledge that you have read and understood the policy of Beta24 and agree to comply with the terms mentioned hereunder.

No Cancellations After Initiation

Orders placed on Beta24 are prepaid, based on top-up credits for time and distance. Once a task is initiated, cancellations are not permitted, and no refunds will be issued.

In rare situations, Beta24 may, at its sole discretion, restore your time or distance credits wholly or partially if:

• A technical issue on Beta24’s platform prevents the task from proceeding.
• The assigned task doer was unable to start or complete the task due to reasons beyond the customer’s control.
• The service was significantly delayed due to Beta24’s operational issues (excluding third-party factors like traffic, weather, or unforeseen circumstances).

Decisions on such cases will be made after review by Beta24’s customer support team.

No Cash Refunds

Since Beta24 operates on a prepaid top-up system, refunds in cash, bank transfers, or original payment methods will not be provided under any circumstances.

Credit Reinstatement (If Applicable)

In rare cases where a refund is deemed appropriate by Beta24’s customer executives (as outlined in the exceptional cases above), customers may receive a partial or full restoration of their time or distance credits to their Beta24 account.

• Any such request must be made within 24 hours of the issue via the Beta24 app or customer support.
• Customers may be required to provide proof, such as order details, screenshots, or other supporting evidence.
• The final decision will be at the discretion of Beta24’s review team.

• If a credit reinstatement is approved, the time/distance credits will be restored within 7 business days to the customer’s Beta24 account.

For any questions, disputes, or assistance, please contact us via customer support or email us at support@beta24.in.