Beta24 Beta Assistants' Policy

To ensure a safe and professional environment for both customers and task-doers, all Betaas and Betis must adhere to the following safety standards while using the Beta24 platform:

• Beta Personal Assistants must strictly follow all local traffic laws and regulations, including speed limits, lane discipline, and designated parking areas.
• Use of certified safety gear is mandatory, including a helmet, reflective jacket (after dark), and functioning front and rear lights on cycles or motorbikes.
• Beta Personal Assistants must never use mobile phones while riding unless via hands-free or mounted devices for navigation or Beta24 communication.
• All Beta24 Personal Assistants must carry a valid government-issued ID at all times.
• For Beta Personal Assistants using motorised vehicles, a valid driving licence and vehicle registration are mandatory.
• Any changes in ID or license status must be updated with Beta24 immediately.
• The Beta Personal Assistants is fully responsible for the upkeep and maintenance of their personal vehicle, whether it is a bicycle, motorbike, or car.
• Vehicles that are damaged, unsafe, or unfit for road use must not be used for tasks on the Beta24 platform.
• Beta Personal Assistants found operating unsafe vehicles may be temporarily or permanently suspended from the platform.
• GPS tracking will be active at all times during task execution. This ensures the safety of both Beta Personal Assistant and customers, and enables Beta24 to monitor delays, rerouting, or emergencies in real time.
• All communication between Beta24 Personal Assistant and customers conducted via the Beta24 platform (including app-based calls and chats) will be recorded and logged for security, quality, and dispute resolution purposes.
• The Beta24 app includes a dedicated “SOS” or “Help” button, available to riders during tasks. In case of emergencies, unsafe conditions, harassment, or altercations, riders are encouraged to immediately use the emergency option or call the support helpline.

• Betis have the option to accept tasks exclusively from female customers for enhanced safety.
• If a Beti willingly accepts a task from a male customer, Beta24 shall not be held liable for any safety-related incidents that occur during or after task completion.
• Betis are encouraged to:

  • •Prefer public pickup/drop locations.
  • •Report any uncomfortable or suspicious behaviour immediately via the Beta24 app or helpline.

• All Beta24 Personal Assistants are required to complete only the task as defined and confirmed through the Beta24 platform. Beta24 Personal Assistants must not act on verbal requests or last-minute instructions that differ from the original task, unless explicitly approved by Beta24.
• All Beta24 Personal Assistants shall have the right to reject or decline any task prior to its acceptance or approval on the Beta24 platform. However, once a task has been accepted or approved, the Personal Assistant shall be obligated to complete the same and shall not cancel, withdraw from, or undo the task, except with prior authorisation from Beta24.
• Beta24 Personal Assistants are strictly prohibited from entering any customer's home, office, or other private premises for the completion of tasks. Tasks are to be conducted exclusively in public or accessible outdoor areas. Examples of prohibited tasks include, but are not limited to:

  • •Indoor plumbing or cleaning
  • •Household furniture moving
  • •Repairs or installation work inside the premises
• Beta24 Personal Assistants have the full right to deny any task that involves entering a private space, feels unsafe, or exceeds the task scope. In such cases, the rider must inform Beta24 support immediately and seek instructions before proceeding further.
• If a customer attempts to alter the scope of the task (e.g., requests additional pickups, indoor work, waiting time, etc.), the Personal Assistant must contact Beta24 customer support before agreeing to any changes. Unauthorised changes are not permitted.
• If a task cannot be completed as intended due to location access, delivery constraints, or customer refusal to cooperate, the Personal Assistant may suggest safe and legal third-party alternatives (e.g., courier drop-off, third-party cleaning or plumbing services) but must not perform these themselves unless verified and approved.
• Any engagement outside the scope of the platform, including conversations, additional work, or handling personal errands not listed on the task, shall be considered voluntary and entirely outside the responsibility of Beta24. The company will not be liable for any legal, financial, or personal consequences resulting from such interactions.

• In case of an accident, medical emergency, harassment, or any safety concern:

  • •Beta Personal Assistant must contact the Beta24 Beta Assistant Support Helpline immediately.
  • •If needed, contact local law enforcement or emergency medical services.
• All incidents must be reported within 24 hours for appropriate action and internal safety review.

• Beta24 does not currently offer accident or health insurance for Beta Personal Assistants. Beta Personal Assistants are advised to take all safety measures on their end and maintain personal insurance coverage.
• Beta24 shall not be liable for:

  • •Injuries caused by third-party negligence or road accidents.
  • •Theft, damage, or loss of personal belongings during tasks.
  • •Any unlawful or unsafe activity engaged in by the Beta Personal Assistant outside the defined task

• If a Beta24 Personal Assistant faces harassment, abuse, threats, or any inappropriate behaviour from a customer:

  • •The task should be safely abandoned (if possible), and the incident must be reported to Beta24 immediately.
  • •Beta24 may restrict or permanently block the customer from the platform upon investigation.

• Beta Personal Assistants will be given periodic updates, resources, or training on safety protocols.
• Feedback from Beta Personal Assistants regarding safety concerns is always welcome and will be taken seriously.

For any safety-related issues, please contact: support@beta24.in