This Privacy Policy (“Policy”) outlines how Beta24 (“we,” “our,” or “us”), gathers, utilizes, processes, stores, transfers, and safeguards the information collected from you which may include your personal information (“Data”). This Policy applies to all users, service providers, and other individuals (“User” or “You”) interacting with Beta24 via our mobile applications, websites, and any associated services or products (collectively referred to as the “Platform”).

We encourage You to carefully read and review this Policy to fully understand how we collect, handle, store, and manage your Data. By using or accessing our Platform, You confirm that You have read, understood, and agree to be bound by the terms of this Privacy Notice.

In situations where You provide us with personal information relating to others (such as your family members, friends, or other individuals), You certify that You have obtained their permission to share this information with us and consent on their behalf to its processing as described herein. You agree to keep Beta24 indemnified from any claims made by such individuals.

You have the right to withdraw Your consent in respect of the information collected and stored by us and from processing Your Data at any time by contacting us at through the modes and mediums mentioned in this Policy. Please note that such withdrawal may limit Your use of certain features or services and could lead to the deactivation of Your account or termination of your relationship with Beta24 .

For the purposes of this Privacy Policy, the following terms shall have the meanings ascribed to them below:

• "You", "Your", or "User" means any individual or entity that uses or accesses the Beta24 platform, including both service recipients (end users) and service providers (riders, vendors, etc.).
• "Platform" collectively refers to the Beta24 mobile application, website, associated digital interfaces, and backend systems used for the provision of services.
• "Personal Data or Data" means any information that identifies or could reasonably be used to identify an individual, either directly or indirectly. This includes names, contact details, identification numbers, location data, biometric identifiers, payment data, and more.
• "Service Provider" means any individual or organisation that provides services through the Beta24 platform, including but not limited to riders, delivery agents, vendors, or merchants.
• "Affiliate" refers to any entity that directly or indirectly controls, is controlled by, or is under common control with Beta24 .
• "Third Party" refers to entities other than the User and Beta24 , including service vendors, external platforms, government authorities, or independent contractors engaged by Beta24 .
• "Processing" refers to any operation performed on Personal Data, whether by automated means or not, including collection, storage, use, sharing, transfer, modification, deletion, or analysis.
• "KYC" (Know Your Customer) means the process by which Beta24 verifies the identity of its Users and Service Providers in compliance with legal and regulatory requirements.
• "Cookies" are small text files that are stored on a user's device to track and enhance user interactions with the Application. This may include session data, user preferences, and analytics.
• "Consent" means any freely given, specific, informed, and unambiguous indication of the User’s wishes by which they signify agreement to the processing of their Personal Data.
• "Applicable Laws" means all laws, statutes, regulations, rules, ordinances, court decisions, and requirements of any applicable government authority or regulatory body, including data protection laws.
• "De-identified Data" refers to data that has been stripped of personal identifiers so that it cannot reasonably be linked back to an individual.
• "OTP" is a temporary code used for verifying identity or authorising access during the login or transaction process.

We gather various types of Personal Data when You interact with Our Platform. This includes identification details, contact information, eligibility records, transaction history, financial and payment data, log information, and location-based data. Additionally, We collect device and technical information, along with any data You provide or transmit while using Our platform. You can choose to withhold some information, but doing so may limit Our ability to deliver optimal services through the Application.

We collect various types of Personal Data to provide and enhance Our services through the Beta 24 Application.

The specific types of Personal Data We collect include:

• Identity Information: This may include Your name, date of birth, gender, nationality, photos, biometric data (such as facial recognition or fingerprint data), and identification documents such as a passport or, Aadhar or any national ID.
• Contact Information: This includes Your address, phone number, email address, and any other details necessary for billing or delivery purposes.
• Eligibility Information: For service providers, We may collect licensing details, insurance information, and any other approvals required to provide services through the platform.
• Transaction Information: This includes details of the services You request or provide, such as delivery or pick-up information, Your preferences, order history, feedback, and other transactional details.
• Financial Information: This may include bank account details, payment card information (e.g., card type, issuer, expiration date, and security codes), virtual account details, and Your payment history.
• Payment Information: We collect details of the payments You make or receive through the Application, including payment methods, amounts, and recipient information.
• Technical and Device Information: We may collect details regarding Your device, such as its model, operating system, unique device identifiers, mobile advertising ID, and other technical data related to how You interact with the Application.
• Log Data: Information about Your interactions with Our Application, including IP addresses, browser types, access times, and pages viewed, may also be collected.
• Location Data: We collect Your real-time location data when You use location-based services on the Application.
• Installed Apps Information: We may collect information about other applications installed on Your device that may pose a risk of suspicious or unauthorized activity, as allowed by relevant regulations.

Please note that choosing not to provide certain types of Personal Data may limit Our ability to offer You certain services or optimize Your experience on the Beta 24 platform.

We use Your Data for purposes such as creating and managing Your account, staying in touch with You, and offering the features, services, and functionalities available on Our Application.

If You are a service provider, Your data is used to verify Your ability to provide services through the platform, manage Your account, communicate with You, and offer You various service-related features.

Additionally, We leverage Your information to improve Our Platform and tailor it to Your preferences. We may also use Your data for marketing Our own services, as well as those of Our affiliates, partners, and agents (with Your consent where required by applicable laws)..

We use the Personal Data collected for a variety of purposes, which may include, but are not limited to, the following:

For User:

• To identify and register You as a user and to create, manage, and verify Your account within Our Platform.
• To facilitate or carry out necessary verifications, such as Know Your Customer (KYC) checks, before You use the Services offered on Our platform.
• To provide, facilitate, and enhance the Services You request, including both existing and future services offered via Our Application.
• To process Your transactions, including orders and payments made through any payment method available on Our platform (e.g., credit cards, electronic wallets).
• To notify You of activities or transactions that take place on Our Platform or linked systems.
• To manage and process the linking of Your account with third-party services or platforms, should You initiate such a feature.
• To communicate with You regarding Your use of the Platform and provide You with updates, notifications, or changes in the services We offer.
• To respond to any inquiries, issues, or feedback You provide regarding Your experience on Our Application.
• To personalize and enhance Your experience on the Platform by analyzing Your preferences, behaviors, and service usage patterns.
• To track and manage reward points or loyalty benefits, where applicable.


• To offer services or promotions from Our partners or affiliates.


• To send You marketing communications, including special offers, promotions, vouchers, surveys, and targeted advertisements relevant to Your interests.

For Service Providers:

• To identify, register, and verify You as a service provider on Our platform.
• To carry out any necessary verifications, such as Know Your Customer (KYC) or credit scoring, before registering You as a service provider.
• To enable You to provide services to Our users.


• To manage and process payments for the services You provide through the Application.
• To communicate and send You relevant information, including service requests from users and updates related to Your account.
• To keep You informed of any updates, changes, or modifications in how services should be provided through Our platform.
• To generate reports detailing Your activity and services provided.


• To respond to feedback from users about the services You offer through our Platform.
• To customize and optimize Your experience on the Platform by analyzing Your preferences, activities, and performance.
• To track and manage Your reward points or performance metrics, where applicable.
• To promote services and offers from Our affiliates or partners.


• To send You promotional materials, marketing campaigns, surveys, and other targeted communications tailored to Your role as a service provider.

General Purposes:

• To conduct essential business operations and support functions associated with the Application.
• To monitor, analyze, and improve the performance, functionality, and user experience of the Application.
• To resolve technical or operational issues encountered while using the Application.
• To generate reports, statistics, and analytics for testing, research, and product development purposes.
• To detect, prevent, and investigate fraudulent or illegal activities, as well as any unauthorized transactions.
• To assist with business transactions, such as mergers, acquisitions, or sales of assets involving Us or Our affiliates.
• To comply with legal and regulatory obligations, including requests from government bodies, auditing, reporting, and investigations as required by law.
• For any other purposes for which We may inform You at the time of collecting Your data and to which You give Your consent.

We share your Personal Data with trusted third-party service providers to facilitate the delivery of services to or by You (in case of a service provider). This includes functions such as processing payments, logistics support, product provisioning, and verifying insurance claims.

These third-party providers only process or store Your information for the purposes outlined in this Privacy Notice. We also share Your data with Our affiliates for similar purposes, and with government authorities as required under applicable regulations.

In addition, Your Personal Data may be made visible to other users on the Platform to enable communication and ensure the fulfillment of services.

We may share or provide access to Your Personal Data with Our affiliates and third parties for a variety of purposes in accordance with applicable laws, including but not limited to the following:

For Users:

• To enable a service provider to deliver services to You, including facilitating communication between You and the service provider.

For Service Providers:

• To allow users to request or receive services from You, which includes providing contact information and participating in promotions, contests, or special offers available on the platform.

Regulatory and Legal Compliance:

• To respond to inquiries, requests, or investigations from regulatory authorities or to comply with reporting and filing obligations as required by applicable laws.
• When directed by government bodies or in response to government policies, regulations, or legal requirements.

Legal Proceedings:

• In the event of legal proceedings between You and Beta 24, or between You and a third party in connection with the services provided through Our platform, Your Personal Data may be shared for the purposes of such proceedings.

Verification and KYC:

• To third parties for the purpose of performing verifications, such as Know Your Customer (KYC) processes or credit scoring, prior to You being registered as a user or service provider.

Emergencies:

• In situations where Your health or safety is at risk, We may share Your Personal Data to address the emergency.

Public Health or Government Initiatives:

• For purposes related to public health, safety, and government programs, We may share Your Personal Data with authorized government bodies or institutions cooperating with Us, including contact tracing efforts and other government initiatives.

Third Parties Providing Services on Our Behalf:

• With third-party service providers, vendors, contractors, or commercial partners who assist Us in delivering Our services to You or support Our business operations. These third parties may use Your data to fulfill their contractual obligations, conduct research, develop products, perform marketing, or offer services to You directly.

Affiliates:

• With Our affiliates, for purposes such as providing and improving Our services, running the business, assessing risks, investigating illegal activities, and direct marketing (if You’ve subscribed to Our mailing list). Our affiliates may also process data on Our behalf for the purposes outlined in this Privacy Policy.

Where possible and appropriate, We may de-identify Your Personal Data before sharing it with third parties, ensuring it cannot be linked back to You individually.

No Selling of Personal Data: We will never sell or lease Your Personal Data to third parties.

Sharing with Your Consent: Other than the instances listed above, We will only share Your Personal Data if We notify You in advance or obtain Your explicit consent.

Misuse of Shared Data: If You gain access to another user's Personal Data while using Our platform, You agree to use that information solely for the purposes intended by the service. Misuse of such data may result in liability, and You agree to indemnify Us for any damages resulting from such misuse.

We process and store Your Personal Data for as long as necessary to meet the purposes for which it was collected or as required by applicable laws. The duration of data retention depends on whether You have given consent and the regulatory requirements involved.

We take data retention seriously and handle Your Personal Data as follows:

Retention Period:

• Your Personal Data is kept only for as long as it is necessary to fulfill the purposes for which it was collected.
• We also retain it for as long as required by Applicable Laws.
• Once the data is no longer needed for these purposes, or its retention is no longer legally required, we will either delete or anonymize Your data in line with Our retention policies.

Data Retained by Third Parties:

• Some of Your Personal Data may still be held by third parties, including government bodies, depending on their retention policies.
• When We share Your data with these institutions (as required by law), You acknowledge that they will manage its retention based on their respective guidelines.

Data Exchanged Outside Our Platform:

• If You exchange Personal Data with service providers outside the Beta 24 platform (e.g., through phone calls, SMS, or other means), this data may be stored externally.
• Note: We do not authorize or support the exchange of Personal Data outside of the Beta 24 Application.
• As a result, both You and the service provider assume full responsibility for any Personal Data processed outside Our platform.

Liability for External Data Processing:

• To the fullest extent permitted by Applicable Laws, You agree to indemnify, defend, and release Beta 24 from any claims, losses, liabilities, expenses, damages, or costs (including legal fees) that result from processing Personal Data outside of Our Application.

Protecting Your Personal Data is a top priority for Us. We take several steps to safeguard it from unauthorized access, misuse, and unlawful processing. Here’s what You need to know about Data Security:

We take data retention seriously and handle Your Personal Data as follows:

Security Measures:

• We use reasonable and up-to-date security measures to prevent unauthorized access, collection, use, or disclosure of Your Personal Data.
• Our safeguards measures also protect against varied risks such as accidental loss, destruction, or damage to Your data.

Limitations of Internet Security:

• While We work hard to protect Your data, it’s important to understand that no data transmission over the internet is completely secure.
• We cannot fully guarantee that Your Personal Data won’t be intercepted, accessed, altered, or destroyed by unauthorized third parties beyond Our control.

Your Responsibility:

• You play a key role in keeping Your data safe. Make sure to keep Your account details (including passwords and One-Time Passwords, or OTPs) private.
• Do not share Your login details with anyone, and ensure the security of the device You use to access Our services. This helps to protect Your Personal Data from unauthorized access.

By using the Beta24 platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. We are committed to protecting your personal information and ensuring transparency in how your data is handled. As we continue to grow and evolve, this policy may be updated from time to time. We encourage you to review it periodically to stay informed of any changes.

If you have any questions, concerns, or requests related to your privacy or this policy, please contact us at info@beta24.in

Thank you for trusting Beta24